At Aussie BT, we take pride in providing high-quality products to our valued customers. However, we understand that there might be instances where a product arrives damaged due to unforeseen circumstances during transit. This Damaged Product Return and Refund Policy outlines the steps you need to follow if you receive a damaged product when purchasing from our website.
1. Eligibility:
This policy applies to products that have been visibly damaged upon delivery. If you receive a damaged product, please refrain from using it and contact our customer support team immediately.
2. Reporting Damaged Products:
To report a damaged product, follow these steps:
Within 48 hours of receiving the damaged product, take clear photos or videos that clearly show the damage.
Email our customer support team at sales@beachtennissunshinecoast.com.au with the subject line "Damaged Product Return Request."
3. Return Process:
Once we receive your email with the necessary evidence of the damage, we will assess the situation and determine the appropriate course of action. If the damage is verified to have occurred during transit or before delivery, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
4. Return Authorization:
The RMA number provided to you is essential for processing your return. Please ensure that the RMA number is clearly written on the package you are returning.
5. Product Inspection:
Upon receiving the returned damaged product, our team will thoroughly inspect the item to verify the reported damage. If the damage is confirmed to have occurred during transit or before delivery, we will initiate the refund process.
6. Refund Process:
Depending on your preference and product availability, we offer two options:
Replacement: If the product is in stock, we will ship a replacement to you at no additional cost.
Refund: If a replacement is not available or preferred, we will issue a full refund to your original payment method. Please note that it may take a few business days for the refund to reflect in your account.
7. Exclusions:
This policy does not cover damages resulting from mishandling, misuse, or alteration of the product after delivery.
8. Contact Information:
If you have any questions or concerns regarding our Damaged Product Return and Refund Policy, please contact our customer support team at sales@beachtennissunshinecoast.com.au.
We are dedicated to ensuring your satisfaction and want to make your shopping experience with us as smooth as possible. Thank you for choosing AussieBT, and we appreciate your understanding of our policies.
